Support
Write to [email protected]: we read and answer every email.
I lost my licence key
Search your mail for “Your Pyxen licence key”. Not there? Write to us from the address you bought with, with the order number from Paddle's receipt, and we send you your key.
Moving to a new computer
On the old one, choose Settings › Licence › Deactivate This Computer…. Old one gone? Activate Pyxen on the new one, and it offers to free a place.
A refund
Within 14 days of buying Pyxen, you get all of it back, no questions asked: use the link in Paddle's receipt, or write to us from the address you bought with. Terms › Refunds
Installing
On the Mac, open the DMG and drag Pyxen to Applications: the app is notarised by Apple.
On Windows, run the installer: it is signed by Gargant, and Windows may ask before it runs.
Bought on the App Store
App Store purchases are Apple's: on a new iPad or Mac, choose Restore Purchases in Pyxen, and for a refund, ask Apple at reportaproblem.apple.com.
Something isn't working
Write to us with your Pyxen version, your device and what happened.